STUDIO POLICIES
In an effort to uphold a tranquil salon experience, we are providing some of the things you can expect as a Terramanu guest. Upon arrival, you will be greeted, checked-in, then offered a beverage (spa-water, hot tea or latte). When ready, we'll escort you to your service area where our trained technicians will guide you every step of the way.
Arrival
We appreciate your understanding in honoring our shared time. Please arrive 5-10 minutes before your scheduled appointment to allow for check-in. Late arrivals, which are 10+ minutes past your scheduled time) may require adjustments to your service or rescheduling all together depending time-available upon your arrival.
Cancellation
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made within 24 hours will be charged for the full service.
No Call/No Show Policy
A no call / no show occurs when a client does not arrive for their scheduled appointment and does not notify us. No call/no show appointments will be charged 100% of the scheduled service.
Clients who no call / no show for an appointment will be blocked from online booking.
To continue receiving services, the client will be required to prepay in full for all future appointments.
Repeated no call / no shows may result in refusal of service.
Thank you for respecting our time and helping us provide the best service to all clients.
Kids
We're delighted to welcome children at Terramanu, though we gently suggest that they stay seated next to their responsible adult at all times in an effort to maintain a tranquil atmosphere for everyone.
Mobile Devices
We kindly ask that all guests switch their phones to silent or vibrate upon entry. Should you wish to enjoy digital entertainment on your mobile device, we encourage the use of headphones or earbuds to keep our studio a peaceful and comfortable space for all. Please also avoid speaking loudly or taking phone/Facetime calls in the salon especially during your appointment window.
Respectful Conduct & Right To Refuse Service
At Terramanu, we are committed to providing a welcoming, safe, and respectful environment for our guests and team members.
We have the right to refuse or discontinue service to anyone whose behavior is considered inappropriate, disrespectful, threatening, or disruptive. Rude or abusive behavior, disrespectful or offensive language, harassment, inappropriate comments, or unwanted sexual advances toward our staff or other guests will not be tolerated.
We expect all guests to treat our team with the same courtesy and respect that we extend to you. If inappropriate behavior occurs, we may end the appointment immediately and ask the guest to leave the salon. In these situations, service fees may still apply.